Hiring a cleaning service can be a total game-changer for your home or office. Suddenly, you have sparkling floors, dust-free shelves, and the kind of clean you only see in commercials. But, choosing the right service is not as simple as picking up the nearest flyer or going with the first search result that pops up.
There’s a lot that can go wrong if you're not careful. To help you steer clear of frustration and regret, here are common mistakes people make when choosing a cleaning service and how to avoid them.
Skipping Background Checks
Don’t assume that every cleaning service is legit just because they have a nice website or a catchy slogan. One of the biggest mistakes people make is failing to ask critical questions about the company’s qualifications. Are they licensed and insured? Do they perform background checks on their employees? A service that employs unvetted workers could put your belongings, privacy, and even safety at risk.
Beyond the basics, it’s also a good idea to look into their reputation. Check out reviews on multiple platforms, not just the ones they link to on their site. A company with consistent rave reviews is likely doing something right, while one with frequent complaints is, well, probably not your best bet.
And don’t forget to ask for references. A professional cleaning service should have no problem providing contact information for satisfied clients who can vouch for their work. It takes just a bit of legwork to ensure you’re hiring people you can trust.
Going for the Cheapest Option
Bargain hunting has its place, but your cleaning service is not the area to pinch pennies. While that low price tag might seem tempting, it’s often too good to be true. Another common mistake is equating cheaper costs with better value. The truth is, cut-rate services often come with hidden downsides like inexperienced staff, poor customer service, or subpar cleaning products.
When a company charges more, it’s not necessarily because they’re out to swindle you. Higher-end cleaning companies often invest in better training, equipment, and quality control. They might also use eco-friendly products, which are safer for your family and pets.
Instead of focusing solely on price, aim to get the best value for your money. Look for a company that balances affordability with quality. Ask for detailed quotes and make sure you’re comparing apples to apples, not apples to cheap, off-brand oranges!
Ignoring the Fine Print
Contracts might feel boring and unnecessary, but when it comes to hiring a cleaning service, they’re essential. Skimming over the fine print or, worse, skipping it altogether is a mistake that can lead to misunderstandings down the road.
For example, what happens if you’re unsatisfied with the job? Will they come back to fix it for free, or are you stuck paying extra for corrections? What if you need to cancel a scheduled cleaning? Does the contract include any steep penalties?
The other thing to note is what’s included in their quote. Some services might sound comprehensive at first glance but charge extra for “optional” add-ons, like cleaning carpets or scrubbing the baseboards. To avoid nasty surprises, review every clause in the agreement carefully.
An airtight contract protects both you and the cleaning service. While it might take an extra 10 minutes upfront, it could save you hours of frustration in the future.
Forgetting to Be Specific About Your Needs
Not all cleaning services are created equal, and assuming they’ll do everything just the way you like without saying a word is wishful thinking at best. Another mistake is failing to communicate your specific needs and expectations ahead of time.
Are you looking for bi-weekly deep cleans, or just a quick tidy-up? Do you have specific no-go areas in your home that you don’t want touched? Are you particular about the cleaning products they use? Some people prefer unscented eco-friendly options, while others might insist on heavy-duty disinfectants.
The more specific you are, the better your chances of getting a service tailored to your preferences. Most companies offer customizable cleaning plans, so take advantage of that. And remember to ask about whether they’ll provide all the necessary supplies or if you’re responsible for stocking certain items.
Clear communication upfront sets the tone for a successful relationship with the cleaning service, so don’t shy away from sharing exactly what you want.
Overlooking Consistency and Accountability
What’s worse than hiring a cleaning service that misses spots? Hiring one that’s hit-or-miss every time they visit. A huge mistake people make is assuming that a good first impression guarantees ongoing quality. Consistency in their work is key, and it’s something you should prioritize when choosing a service.
Ask how they ensure consistency across visits. Do they use the same team for regular clients? Are there checklists supervisors use to review completed work? A well-organized company will have systems in place to maintain their standards.
You also want to think about accountability. What happens if they damage something during a cleaning? Or if a cleaner accidentally locks your cat in the bathroom (true story)? Reliable services will have clear policies that address these “oops” moments, often including insurance coverage for damages.
Consistency isn’t just about the physical cleaning, either. It’s also about customer service. Pay attention to how responsive they are to your inquiries or concerns from the get-go, as this can be a good indicator of how they’ll handle things later on.
Taking these steps might seem like a hassle, but they’re worth it if it means finding a trustworthy, high-quality cleaning service.
Choosing a cleaning service doesn’t have to be complicated, but it does require a little thought and preparation. By avoiding these common mistakes, you can sidestep frustration and find a service that leaves your space gleaming and your stress levels low.
